Frequently Asked Questions

This policy is meant to reasonably limit the time and weight of carry-on items to prevent injury or unreasonable delay and provide a safe environment for all Jones County Jets passengers.

Any item that is too large to see around and/or too awkward for one person to carry through the vehicle doorway without continued readjustments will not be transported. Jones County Jets will transport only what the passenger (along with their companions or attendant) can carry on the vehicle in one trip with a maximum of ten plastic grocery bags to a total weight of twenty-five pounds. Items transported on Jones County Jets will be the sole responsibility of the rider.

Riders will have to take the responsibility of having the packages that are not allowed on a Jones County Jets vehicle delivered to their home by other means.

To reserve a ride, call Jones County JETS at (319) 465-6564. Reservations are taken by phone Monday to Friday between 7:00 a.m. and 12:00 p.m.

Reservations should be made at least 24 hours in advance. Out of county trips should be made at least 7 days in advance. Same Day Service is available on a limited basis.

JETS will not accept reservations in the form of a phone message, but you can leave us a message to call you back and make a reservation.

Have the following information ready when you call:

• Your name, address, and phone number
• Name and address of destination
• Date and time you wish to go
• Date and time you wish to return
• Are you in a wheelchair, or do you require special assistance?
• Do you have an escort riding with you?
• Are you reserving a ride for others?

Our fares:

• Within city limits: $3.00 each way
• Between cities: $5.00 each way
• Extra Stops within the same town: $1.00
• Senior Dining In-Town: $1.00
• Special trip rates / Out of county: $25.00 per hr if we have to wait and return. ($25.00 each way if no waiting is involved)

We are open Monday through Friday with office hours from 7:00 a.m. to 3:00 p.m. and door-to-door service from 7:00 a.m. to 5:00 p.m.

Jones County Jets is not open on the weekends.

It is important to cancel your ride as early as possible. By doing this, you make it possible for other riders to get the transportation they need.

Call (319) 465-6564; the phone is staffed with an employee Monday through Friday from 7:00 a.m. to 3:00 p.m. There is a voice mail system in place at all times to assist you in directing your call. You may call anytime day or night to cancel a ride. You must cancel at least one hour prior to the ride to avoid a missed ride.

If you are calling after hours for a cancellation, please leave the name of the rider, telephone number, date(s), and time(s) of trips you want to be canceled. It is also helpful to include the pick-up and drop-off addresses of all the trips you wish to cancel.

Drivers cannot make scheduling changes. Please do not ask them to make any changes for you. All schedule changes must be done through direct communication with the JETS dispatcher. Please call for any changes at (319) 465-6564.

Drivers will escort all passengers from their outermost door to the entrance of the vehicle and will load them on the vehicle in the safest manner. Upon return, the driver will unload the passenger in the safest manner and escort them to the outermost door of their destination. Drivers are highly encouraged not to enter into any client’s residence.

Reasons for the Policy 

1. Recommendation of ECICOG
2. Insurance liabilities
3. Time management
4. Personal cares are to be done by health care professionals, not the transportation department per community health (liabilities).

Drivers Can Not:

1. Take client checks into the bank to be cashed for them
2. Run into the post office to deliver packages for a client or pick up a client's mail
3. Grocery shop for clients or put their groceries away when returned home
4. Run into the water department to pay a client's bill
5. Write checks and pay bills for clients
6. Assist in dressing clients
7. Pick up clients off the floor. Drivers must call the office or 911.

Open food and drink containers are not allowed in our vehicles.